Frequently Asked Questions

About EVO Logistics Pte Ltd

Established in 2005, EVO Logistics is your trusted logistics partner for businesses of all sizes. We specialize in reliable and cost-effective international air and sea freight forwarding services, collaborating with global agents to ensure timely deliveries and compliance with all necessary processes.

Freight Transportation
Air Freight: Fast and secure transportation for time-sensitive or high-value goods.
Sea Freight: Cost-effective solutions for large volumes and heavy items.
Road Freight: Reliable transportation across various regions.

Warehousing
Inventory Management: Advanced systems for real-time tracking and reporting.
Order Fulfillment: Efficient picking, packing, and shipping services.
Temperature-Controlled Storage: Safe storage for perishable items.

Supply Chain Management
• Comprehensive solutions to optimize your supply chain and reduce costs.

Customs Clearance
• Expert handling of all customs documentation and procedures.

Last-Mile Delivery
• Ensuring your goods reach their final destination safely and on time.

We take the security of your goods very seriously. Our team will monitor shipments in real time. We also employ best-in-class packaging, insurance coverage, and secure transportation methods to ensure that your goods arrive safely and on time.

We offer logistics services globally, with a strong network in North America, Europe, and Asia. We also have domestic coverage across major cities and regions. Feel free to reach out with your specific location to learn more about our coverage.

Simply contact our customer service team for updates. We provide real-time tracking and notifications to keep you informed throughout the delivery process.

Air Freight

Air freight is the transportation of goods via aircraft, offering faster delivery compared to sea or land transportation. It's ideal for time-sensitive or high-value goods, such as electronics, perishables, or urgent documents. If speed is a priority and the cost is secondary, air freight is the best option.

There are restrictions on certain types of goods in air freight. Common prohibited items include hazardous materials (like flammable liquids), firearms, certain chemicals, and perishable items that require special handling. Additionally, some airlines and countries have specific restrictions on certain commodities. Please check with us in advance if you’re shipping goods that might fall into a restricted category, and we'll ensure compliance with all regulations.

The cost of air freight is typically calculated based on the chargeable weight, which is the greater of the actual weight or the volumetric weight (dimensional weight). Additional factors include the type of goods, destination, shipping urgency, fuel surcharges, and any special handling requirements. For an accurate quote, it's best to contact us with specific shipment details.

Air freight is one of the fastest modes of transportation. Transit times usually range from 1 to 5 days, depending on the origin, destination, and whether the shipment is on a direct flight or requires multiple stops. We offer both express services (typically 1-2 days) and standard air freight options for less urgent shipments.

To ship goods by air freight, you will typically need the following documents:
• Air Waybill (AWB): A contract between the shipper and the airline for transporting the goods.
• Commercial Invoice: Details about the goods, their value, and the seller and buyer.
• Packing List: A detailed list of the contents of the shipment.
• Export/Import Customs Declaration: Required for international shipments to clear customs. We can assist you with all the necessary paperwork to ensure smooth processing.

Ocean Freight

Ocean freight refers to the transportation of goods by sea using large cargo ships. It's ideal for shipping large volumes of goods or heavy, bulky items that aren’t time sensitive. Ocean freight is typically more cost-effective than air freight, especially for long-distance shipments, but it takes longer to arrive. If you’re shipping non-urgent goods, such as bulk commodities, machinery, or raw materials, ocean freight is a great choice.

The cost of ocean freight is generally based on factors like the volume (measured in cubic meters or cubic feet), weight, type of cargo, destination port, and whether the goods are shipped as Full Container Load (FCL) or Less than Container Load (LCL). Other factors like fuel surcharges, port fees, and customs duties may also apply. We can provide a detailed quote based on the specifics of your shipment.

• FCL (Full Container Load): You rent an entire container for your shipment. FCL is ideal for large shipments and offers better security, faster transit, and more cost-effective rates for big loads.
• LCL (Less than Container Load): Your goods share a container with other shipments. LCL is typically used for smaller shipments that don’t fill an entire container. It’s a more economical option for smaller loads, but it can take longer due to consolidation and deconsolidation at ports.

The transit time for ocean freight depends on factors like the origin and destination ports, the shipping route, and whether the shipment is direct or requires transshipment. On average, ocean freight takes between 10 to 40 days, with longer transit times for international shipments. We recommend planning ahead, especially if your shipment is time sensitive.

Shipping goods by ocean freight requires specific documentation for both export and import procedures. Common documents include:
• Bill of Lading (B/L): A contract between the shipper and carrier, confirming receipt of goods.
• Commercial Invoice: A detailed description of the goods being shipped, their value, and terms of sale.
• Packing List: Specifies the contents of each package in the shipment.
• Certificate of Origin: Certifies where the goods were produced, often required for customs.
• Customs Declarations: Required for international shipments to clear customs at both the departure and destination ports. We can assist you in preparing all necessary documentation to ensure smooth and compliant shipping.

Island Wide Transportation

Island-wide transportation refers to the movement of goods or cargo across the entire island, including all major cities, towns, and rural areas. We provide comprehensive coverage across the island, ensuring that your shipments can be delivered to any location, from urban centers to remote areas. Please contact us with your specific delivery requirements to confirm service in your area.

We have a diverse fleet of vehicles to handle different types of shipments, including small vans for light deliveries, box trucks for medium-sized loads, and flatbeds or container trucks for larger, bulkier items. We also offer specialized vehicles for temperature-sensitive goods or fragile shipments. Our team will recommend the right vehicle based on the size and nature of your cargo.

Delivery times depend on the origin and destination locations, as well as traffic conditions and the distance to be covered. For local deliveries within major cities, we typically offer same-day or next-day delivery. We will always provide an estimated delivery window and work with you to ensure timely shipments.

The cost of island-wide transportation depends on several factors, including the distance between the pickup and delivery locations, the size and weight of the cargo, and the type of vehicle required. We offer both flat-rate pricing for standard deliveries and customized quotes for larger, more complex shipments. Please contact us with your shipment details for an accurate estimate.

Warehousing Services

We offer a variety of warehousing services to meet your storage and logistics needs, including basic storage for goods, inventory management, order fulfillment, picking and packing, cross-docking, temperature-controlled storage for perishable items, and customs brokerage for international shipments. Our flexible solutions can be tailored to your specific requirements, whether you need short-term or long-term storage.

The security of your goods is our top priority. Our warehouses are equipped with 24/7 surveillance cameras, alarm systems, and access control to ensure that only authorized personnel can enter the storage area. Additionally, we implement strict inventory control procedures and offer insurance options for extra peace of mind. We take all necessary steps to protect your goods while they are in our care.

The cost of warehousing depends on several factors, such as the volume of goods being stored, the duration of storage, and any additional services required (e.g., picking, packing, or handling). We offer flexible pricing models, including per-pallet rates, per-square-foot rates, or monthly storage fees. To get an accurate quote, please contact us with the details of your storage needs, and we’ll tailor a solution that fits your budget.

Yes, we provide comprehensive inventory tracking and reporting services. With our Warehouse Management System (WMS), we can generate custom reports on demand, including order history, stock discrepancies, and order fulfillment status. Our goal is to ensure full transparency and help you manage your inventory efficiently.

Consult our Experts

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